Can I increase my deposit limit after setting one?

Yes, you can increase your deposit limit, but a 24-hour cooling-off period applies. This delay is intentional — to prevent impulsive limit increases. Lowering your limit, however, takes effect immediately.

What happens to my balance if I activate Self-Exclusion?

Before Self-Exclusion takes effect, you'll have the opportunity to withdraw any remaining balance in your account. Once the withdrawal is processed, your account will be locked. The account cannot be reopened under any circumstances until the Self-Exclusion period has ended.

Someone I know seems to be struggling — what should I do?

Start by having a calm, honest conversation with them. Share your concerns with empathy, not blame. The xx88 support team is here to help not just members, but their families and friends too. Reach out to us and get professional assistance.

Will using responsible gaming tools affect my promotions?

Not at all. Using deposit limits or session limits has no effect on your promotional benefits. However, promotional offers will not apply during self-exclusion or an account break, as your account will be inactive during that period.

How do I know if gaming is safe for me?

Try a quick self-check: How much have you spent on gaming this month? Is it within your entertainment budget? Can you accept a loss without it bothering you? Are your relationships with family and friends still healthy? If the answer to all of these is yes, you're doing fine. If you're unsure, talk to our support team.

Does xx88 allow minors to open an account?

Never. xx88 strictly enforces an 18+ policy. A national ID or passport is verified at registration. If a minor attempts to open an account using false information, that account is permanently closed and all transactions are cancelled.

xx88 | Responsible Gaming — Play Safe and Stay in Control

What Responsible Gaming Means

Key Concept

Responsible gaming means treating gaming as a form of entertainment, not a source of income. When a person plays within their means, sets limits, and does not let gaming take priority over other areas of life — that is responsible gaming.

At xx88, responsible gaming is more than a policy — it is part of our culture. We believe that when players are mindful of how they play, gaming becomes even more enjoyable. The foundation of responsible gaming is simple: you stay in control, not the game.

Many players in Bangladesh enjoy gaming purely for fun and do so responsibly. They stick to a set budget, play within a fixed time, and if they lose, they don't get discouraged — they just come back the next day for more fun. That's the right mindset for gaming.

Keep in mind: Responsible gaming does not mean not playing. It means playing mindfully, where you remain in control at all times.

Signs of Problem Gaming

Caution

Gaming can sometimes cross the line from entertainment into addiction. This happens gradually and can be difficult to recognize on your own. Watch out for the following signs:

Warning signs: If you notice any of the signs below, contact the xx88 support team immediately or activate Self-Exclusion.

Repeatedly placing larger bets in an attempt to recover lost money
Thinking about quitting but being unable to stop
Withdrawing from family, friends, or work because of gaming
Using household or emergency funds for gaming
Hiding or downplaying how much you gamble
Feeling irritable, restless, or anxious when unable to play
Skipping sleep, meals, or daily responsibilities to keep gaming
Continuing to gamble by taking loans or borrowing money

Experiencing these signs does not mean you are weak. This is a common mental health issue that is treatable. Seeking help is the strongest step you can take.

How to use xx88's protection tools

Tools

Xx88 gives every registered member direct access to safety tools from their account dashboard. These tools are completely free to use and can be adjusted at any time.

Setting a Deposit Limit

Go to Account Settings and click on the "Responsible Gaming" option. From there you can set separate daily, weekly, and monthly deposit limits. Reducing a limit takes effect immediately. A 24-hour cooling-off period applies when increasing a limit.

Self-Exclusion Process

If you feel you need a long break from gaming, activate Self-Exclusion. This option lets you fully lock your account for 3 months, 6 months, 1 year, or 5 years. Any attempt to open a new account during this period will also be blocked.

Reality Check

Xx88 periodically displays a pop-up showing how long you have been playing and the total amount spent. Keeping this feature on helps you stay aware of your actual activity at all times.

Good habits: Set a monthly deposit limit when you register. You can change it later, but having a limit from the start significantly reduces the risk of overspending.

8 Tips for Building Healthy Gaming Habits

Tip

Responsible gaming requires not just the right tools, but the right mindset. xx88 encourages you to build the following habits:

Set your budget in advance: Before you start playing, decide the maximum amount in BDT you are willing to spend in that session. Stop playing once you reach that limit.
Set a time limit: Set a timer on your phone. When the time is up, stop playing — no exceptions.
Stop After a Loss: Chasing losses almost always leads to losing even more. If you lose, take a break.
Take a break after a win: It's wise to stop even after a big win. Don't let the excitement push you into taking bigger risks.
Don't play when you're stressed: Avoid gaming when you're angry, sad, or anxious. It's hard to make sound decisions in that state.
Do not make gaming your only source of entertainment: Family, friends, hobbies, and exercise — keep your life full and balanced.
Don't play while drinking: Intoxication impairs your judgment, which increases the risk of overspending.
Track your spending regularly: At the end of the month, check how much you've spent on gaming. It helps you stay aware of where you really stand.

Protection for Minors

Age Protection

Gaming of any kind is strictly prohibited for anyone under 18 at xx88. We verify the age of every account through a rigorous KYC process.

If you have children or teenagers at home, take the following steps:

Never share your xx88 account password with anyone
Use a PIN or password lock on your device
Install parental control software on your children's devices
Disable auto-login
Report anything suspicious to xx88 Support

If you suspect a minor has accessed your account, change your password immediately and notify our support team.

Where to Get Help

Support

You do not have to face gaming problems alone. xx88 and various international organizations are ready to help.

Xx88's responsible gaming support team is available 24/7. You can reach us anytime via live chat or email. Our trained team will listen to your concerns with complete confidentiality and provide the right guidance.

xx88 Support: For any questions or assistance related to responsible gaming, contact us via live chat or email us at: [email protected]

Remember, asking for help is not a sign of weakness. Making the right choice for yourself and your family is a true sign of strength.

At xx88 Responsible Gaming — Have fun, stay safe

Our Responsible Gaming Tools

Deposit Limit

Session Time Limit

Gaming Break

Self-Exclusion

Loss Limit

Age Verification

Benefits of Setting Limits

Daily Limit

Weekly Limit

Monthly Limit

Session Time

Content